Strategic Claims 2017



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The challenge of developing an effective claims strategy is becoming ever more
complex – digital technologies and changing customer expectations have rapidly
changed the insurance landscape whilst the pressure to reduce claims costs has

This year’s conference focuses on the strategic claims challenges within general
insurance over the next 3-5 years, and how you build agility into your claims
operations in order to achieve operational efficiency and deliver the kind of customer experience that will increase your retention rates and drive competitive advantage.

Attend this event to:

  • Transform your claims experience to meet rising customer expectations and
    drive retention
  • Enable a culture of claims innovation that improves customer outcomes
  • Balance the drive for efficiency with the need for investment in improving processes and claims service
  • Leverage technology, data and analytics to improve the customer experience
  • Placing claims at the heart of your customer centric business model